Pet Supplies Plus Reviews

Pet Supplies Plus offers a variety of products and services to cater to pet owners' needs. Popular products include a wide selection of high-quality pet food for dogs, cats, birds, and small animals, as well as stain and odor control products to maintain a fresh and clean home environment. Customers can find brands like Arm & Hammer, Nature’s Miracle, and Simple Solution for effective odor elimination and stain removal. The services provided by Pet Supplies Plus include grooming and self-wash stations, community vet clinics for preventative veterinary care, and pharmacy services for easy access to pet prescriptions. Additionally, the store offers online ordering with convenient options like 1-Hour Curbside Pickup, Same-Day Delivery, and Autoship. For pet owners looking to engage and entertain their pets, there is a selection of toys and accessories, and for those seeking guidance, the store provides a learning center with resources on pet care topics.

Pet Supplies Plus provides customers with several payment options for online orders. Shoppers can use credit cards for purchases and have the convenience of 1-Hour Curbside Pickup or Same-Day Delivery. For those who prefer a subscription service, Autoship is available, offering a discount on the first order and additional savings on subsequent orders. When picking up an order curbside, customers may be asked to show their ID and the credit card used for the purchase. In the event of receiving a new card or wishing to change the payment method for Autoship, the process involves canceling the current order and creating a new one with the updated credit card information.

Pet Supplies Plus typically accepts returns within 30 days of the original purchase. To ensure a smooth return or exchange process, having the original receipt is advisable. Returns may be accepted without a receipt at the discretion of store management. Items like toys, collars, leashes, pet beds, and clothing can often be returned without original tags if the receipt is provided. Many locations accept returns of opened or partially used products with a valid receipt, though some may only offer exchanges for such items, especially food items, which generally need to be at least half full. The return policy can vary by location due to franchising, so contacting the local store for precise information is recommended. As for the shipping policy, Pet Supplies Plus offers free same-day delivery for orders over $35. Orders placed before 1 p.m. are delivered the same day by 8 p.m., while orders placed after 1 p.m. are delivered the next day. A delivery fee of $4.95 applies to orders between $10 and $34.99. Autoship orders ship for free with standard shipping, and additional shipping options are available. The delivery address must be within seven miles of the store.